Refund policy

Return & Refund Policy

RYAN WOOD offers a 30-day return window from the date your order is delivered. To be eligible for a return, items must be unworn and unused, with original tags attached and in their original packaging. A receipt or other proof of purchase is required.

Starting a return
To request a return, contact us at ryanwooddd@outlook.com. If your return is approved, we’ll provide the return address and instructions. Items sent back without prior authorization will not be accepted.

Return shipping
Customers are responsible for return shipping costs.

Restocking fee and refunds
Approved returns are subject to a 30% restocking fee. After we receive and inspect the returned item, any approved refund will be issued to your original payment method within 10 business days, less the restocking fee.

Damaged, defective, or incorrect items
Please inspect your order when it arrives. If an item is defective, damaged, or incorrect, contact us as soon as possible at ryanwooddd@outlook.com so we can review the issue and work toward a resolution at no additional cost to you.

Non-returnable items
The following items are not eligible for return: perishable goods, custom or personalized products, personal care items, hazardous materials, sale items, and gift cards.

Exchanges
To exchange an item, first request a return using the process above. Once your return is approved, place a new order for the item you want.

European Union customers
For orders shipped to the European Union, you may request a return within 14 days of delivery under the applicable cooling-off period. Please contact us to start the return process.

Refunds
Refunds are processed after the returned item has been received and inspected. If more than 15 business days have passed since your refund was approved and you have not received it, contact us at ryanwooddd@outlook.com.